RESIDENTIAL TRASH SERVICE

     Trash Cart Provided With Service

         Reliable, Weekly Service

             Affordable Pricing

                 Safe & Sanitary Disposal

                     Helpful Customer Service

Pro Star Waste provides residential service utilizing 98 gallon heavy duty plastic carts which are easily moved on 12 inch wheels. Designed to contain household waste and be serviced by an automated container truck. The weight of a Cart and its contents shall not exceed 250 pounds.

1. At the initiation of the contract, Contractor shall provide Carts to each residential unit. The Cart remains the property of Contractor at all times.

2. Carts will be serviced by Contractor one time per week.

3. Carts shall be placed at curbside by 7:00 a.m. on the designated collection day.

4. All refuse to be collected must be contained in the cart with lid closed.

5. Cart must be set on level ground and placed at least three (3) feet from any obstacle.

6. The cart and contents may not exceed 250 pounds.

7. No tires, batteries, liquid paints, dirt or hazardous material not acceptable to the landfill.

 AUTOMATED GARBAGE COLLECTION

Pro Star Waste offers a transition from the manual collection of household garbage to an automated system.

This new system has been tried and tested with great success throughout Polk and San Jacinto Counties, as well as many other cities across Texas and the United States. The system is much more efficient and offers many advantages.

1.  What is Automated Collection?  Automated collection is a system of garbage collection that requires a special vehicle and garbage container. Each new residential customer is provided with a 98-gallon cart, which the resident rolls to street side on collection day. The operator never leaves the truck cab; controlling  the loading operation from the driver’s seat. The entire process takes approxi­mately 10 seconds. After collection, the resident rolls the durable, weather resistant cart back to its regular indoor or outdoor location.

2.  Why is Automated Collection better than traditional methods?  The most important feature of an automated system is that it allows the collection of garbage much more efficiently. Since the automated col­lection vehicle requires a crew of only one driver, compared to a crew of three persons under the previous manual collection system, no workers will be on your property.

Pro Star Waste will supply an extremely durable industrial quality cart with a close fitting lid. This eliminates an expense on your part for personal cans.

The animal proof, tough cart with stay-on lid helps reduce wind­blown litter and improves the appearance of the neighborhood.

The carts are maneuverable and easy to roll, No more strained backs from “carrying out the garbage”. Even most elderly and teens can easily move the carts.

3.  How will I get my cart?  Carts are delivered to each residence or small business which desires to do business with Pro star Waste. Payment is collected in advance on a quarterly basis, and someone must sign for delivery of the cart. Each cart is assigned to a specific address by serial number that is hot stamped on the cart.

4.  What size cart is available?  Each residential customer will be provided a 98-gallon cart. National surveys indicate that 98-gallons per week is adequate for an average household. As mentioned, all garbage must be placed in the cart.

5.  May I continue to use my old trash cans?  The roll-out carts provided by Pro Star Waste are specifically made to withstand the forces of the mechanical gripper and vehicle lifting arm. For this reason, the automated truck will pick up only the new carts. Your old trash cans cannot be used.

6.  How often is my garbage picked up?  Your household garbage, which you will place in the wheeled garbage cart, will be picked up once per week.

7.  When do I place my cart at street side for pickup?  The cart should be placed at the street no later than 7:00 AM on your scheduled collection day. The cart should be removed from the street and returned to its regular indoor or outdoor location as soon as possible after pickup is made.

8.  Where do I place the cart on collection day?  Under normal circumstance, the cart should be placed at or near the driveway about 3 feet from any mailbox, or other obstacle. Always place the cart within 3 feet of the street with wheels and handle towards your residence, as shown by arrows on the lid.

9.  What kind of refuse can I put in the cart?

Typical household garbage can be placed in the cart. Grass, leaves and small branches may be placed in the cart as long as the lid will close completely. In the interest of cart cleanliness, we encourage the use of plastic bags for wet garbage, and the occasional hosing out of the cart.

10.  What are my options for garbage that will not fit in the cart?  If your garbage consistently exceeds your cart’s capacity, you may need to request an additional cart. Please contact the Pro Star office to make the necessary arrangements.

Special Note: Do not fill your cart above the rim such that the lid will not close. A closed lid helps prevent litter, odor and spillage when the cart is lifted for dumping. If the cart is overloaded, trash may fall to the ground. This spillage will not be picked up by the truck driver.

11.  What if my cart is stolen or destroyed?  If the cart is damaged or stolen, please contact Pro star. You may be required to pay for a replacement. However, if Pro Star Waste damages your cart, or damage occurs through normal wear and tear, your cart will be repaired or replaced at no cost to you.

The cart remains the property of Pro Star Waste and must not be painted, abused, mutilated, altered or modified in any way.

12.  What about parking on collection days?  We ask that you do not park at the curb, or near the cart, on collection day. This should eliminate missed service due to blocked carts.

13.  What happens when I move?  Carts will always remain the property of Pro Star Waste. If you move, contact the Pro Star office and make arrangements to return the cart..

14.  What if my collection day falls on an observed Holiday?  Pro Star Waste provides service Monday through Friday. Residential trash service is suspended on observed holidays, and service will be provided on the next day, excluding weekends. Pro Star Waste observes the following holidays for cart service:

New Years Day - January 1

Memorial Day – Last Monday in May

Independence Day – July 4th (Observed)

Labor Day – First Monday in September

Thanksgiving Day - Last Thursday in November

Christmas Day – December 25

If Holiday Falls On:            It is Rescheduled To:

        Monday                           Tuesday

        Tuesday                          Wednesday

        Wednesday                     Thursday

        Thursday                         Friday

        Friday                             Monday